Your Denca cabinetry is designed to provide long-lasting service and beauty. On this page, you will find more details relating to their care, maintenance and warranties.

Denca Service Department

403-252-5552 ext 329

Whether your Denca cabinetry is 5 years old or 30, our professional technicians can provide you with touch-ups and adjustments.

 

Fees

$100/hour first hour + $80/hour per any additional hour on site (+ materials). (Subject to change)

 

Warranties

  1. Denca Warranty
  2. Blum Warranty
  3. Appliance Service Companies

 

CARE AND MAINTENANCE

  1. Moisture & Humidity
  2. Wood Doors & Cabinet Surfaces
  3. Corian Counter Care
  4. Natural Stone Care
  5. Cleaning Stainless Steel
  6. Butcher Block Care & Maintenance
  7. Door Adjustments
  8. Drawer Adjustments – Metabox
  9. Drawer Adjustments – Tandem
  10. Changing a Halogen Bulb

 

1. Denca Warranty

Denca's goal is to provide our clients with high quality & beautiful cabinetry of exceptional value, and also using highly skilled workmanship and attention to detail to ensure the highest levels of manufacturer excellence including designing and constructing a product using the finest material available. Denca uses Blum hardware, which is covered under a lifetime warranty. Our cabinetry comes with a 5 year warranty (not including damage due to improper handling, cleaning, or damage by other trades).

 

2. Blum Warrantya

Blum carries a limited lifetime warranty, which includes its hinges and drawer runners, against defects in material and workmanship for as long as the original consumer purchaser owns the products. BLUM will provide the original owner, without charge, a new BLUM hinge or runner to replace any defective BLUM hinge or runner (removal & installation is not included). This warranty does not cover hinges or drawer runners which have been incorrectly installed, exposed to excessive loads or otherwise used in any manner contrary to their intended purpose. To obtain a replacement from Denca, please call our service department at 403-252-5552 ext. 329.

 

3. Appliance Service Companies

Should you require a service on one of your appliances, please contact the appliance service company listed below that service your make of appliance: Please have your make, model and serial number ready when calling, you can find this information inside your appliance on its data tag.

If your appliance is under warranty, please have the purchase date readily available.

 Service Company Contact information Website Appliance make
Vantage Appliance 403-453-0422 vantageappliance.ca Subzero, Wolf, Asko
Castle Appliance 403-250-9592 castleappliance.com Ventahood, Bertazzoni, Zephyr
Rundle Appliance  403-250-7247 rundleappliance.com Ariston, Bosch, Fisher & Payker, Gaggenau, Thermador, U-line
Southland Crossing TV 403-255-4034 southsvc.com Panasonic
Totem Appliance  403-248-1721 totemappliance.com/ Amana, Jenn-air, Fisher & Paykel, Frigidaire, Liebherr

 

4. Moisture & Humidity

Excessive moisture can be extremely damaging to your cabinetry. Extremes in temperatures and humidity can cause wood to expand & contract, which may seriously damage your cabinetry. A stable, ambient humidity level at approximately 35% is recommended year round, requiring a humidifier in Calgary and surrounding areas as central heating dries air to dangerously low humidity levels. A consistent temperature and humidity must be maintained. Denca will not cover the cost to repair or replace defects attributed to temperature or humidity such as shrinking, warping, cracking or peeling.

TIPS

  • Spills/leaks must be cleaned up with a damp soft cloth followed by a dry soft cloth to avoid streaks.
  • Be careful when cleaning floors and ensure that any wet areas are dried with a dry soft cloth to avoid damage to your toekicks.
  • Denca strongly recommends that a humidifier is installed and set at the recommended level in any home that has solid wood cabinetry, wood floors and/or other wood furniture.

 

5. Wood Doors & Cabinet Surfaces

Wood doors & surfaces are finished with a hard-wearing catalyzed lacquer that chemically bonds to the surface & seals it to prevent penetration & damage from dirt, grease & common household chemicals.

TIPS

  • To clean & dust surfaces use a clean, damp soft cloth & dry promptly with a second clean soft cloth to avoid streaks.
  • To clean harder-to-remove dirt and grease, use a water-soluble, non-abrasive cleaning solution such as mild-soap or dishwashing liquid: use a clean cloth dampened with a solution of warm water and mild soap, rinse with a clean water-dampened cloth and dry immediately with a soft, clean cloth.
  • Do not use harsh and abrasive cleaners, cleaners such as "Orange-Glo" or brushes or pads to clean your cabinetry.
  • Polishing is not required to maintain the natural luster of the finish and polishing materials of any kind.
  • Waxes or chemical polishers such as Pledge may damage the surface by creating a sticky layer that attracts dirt and dust.

 

6. Corian® Counter Care

There are three types of Corian® countertop finishes: matte/satin, semi-gloss and high-gloss*. Most countertops are finished with a matte/satin finish. All Corian® sinks have a matte/satin finish. Some colours of Corian® may require more frequent cleaning to maintain a uniform finish. Darker colours tend to require more attention than lighter colours. Over time, even with proper care, your countertop will acquire a patina, changing the appearance of the finish. For more detailed information, please visit www.dupont.com/corian.

TIPS

  • Use a trivet or pad for setting down hot pots and pans.
  • Most counters will chip or dent if they are hit with a heavy object, so try not to bang heavy pots or equipment on them.
  • Always do your chopping and dicing on a wooden or plastic chopping board, not the bare counter. Chopping boards prevent scratches and dents in the counter surface, which are unsightly and can harbor dangerous bacteria. Soapy water, ammonia based cleaners (not window cleaners as they can leave a waxy build up that may dull the surface) or commercially available solid surface cleaners will remove most dirt and residue from all types of finishes.
  • Stubborn residue will require a little stronger cleaner.

A KEY TO KEEPING YOUR COUNTERTOPS LOOKING GOOD IS TO THOROUGHLY RINSE & WIPE COMPLETELY DRY AFTER CLEANING

 

7. Natural Stone Care

Natural Stone is an excellent investment adding many years of beauty and enjoyment when properly cared for. Natural stone has been formed over millions of years. Although we think of stone as being "hard," it is a porous material that can absorb spills and stains if left untreated.

TIPS

  • Clean your natural stone on a regular basis with warm water and a clean, non-abrasive cloth, sponge, or mop. In addition, using a neutral cleaner specifically formulated for natural stone will help remove soils that normal dusting or damp mopping leave behind.
  • Sealing your stone every 2-5 years with a quality sealer will prevent most spills from damaging your investment. Sealing can easily be done at home with product.
  • Do not use general purpose cleaners (including bleach and ammonia) or you may damage your stone or the sealer applied.
  • Do not use products that contain lemon, vinegar, or other acids (such as bathroom cleaners, grout cleaners and tub & tile cleaners) as these may etch the stone surface and damage the polish.
  • Do not use abrasive cleaners such as dry cleansers or soft cleansers.
  • Keep your stone free of dust and dirt to minimize scratches and wear-patterns that can develop from the everyday use of some natural stone such as marble and limestone.
  • Do not use scouring powders or creams; these products contain abrasives that may scratch the surface.
  • Sweep and dust all natural stone surfaces regularly.
  • Use coasters under glasses, especially if the beverage contains alcohol or citrus juices.
  • Use trivets or mats under hot dishes or cookware. Your countertop can take the heat, your sealant may become dull in the area exposed to direct heat.
  • Blot up spills immediately to minimize permanent damage to the stone.

DIAMONDS AND OTHER GRANITE (including sand) WILL SCRATCH ALL NATURAL STONE.

 

8. Cleaning Stainless Steel

TIPS

  • Wipe down with a soft cloth and warm soapy water (liquid dish detergent is acceptable) followed by a dry soft cloth.
  • Do not use acids, abrasives, strong detergents, solvents, or scouring pads.
  • Stainless steel should be treated with a quality stainless steel cleaner such as Stainless Steel Magic®.
  • Do not polish across the grain or in circles.

 

9. Butcher Block Care & Maintenance
Initial Application

By observing the following suggestions for its care and maintenance you can extend the life of your butcher block by 5 to 10 years.

TIPS

  • Upon receipt of your butcher block wipe it down well with a tack cloth to remove any remaining sawdust created during the finish sanding process.
  • When you feel confident that you have created a dust free surface you may begin to prepare your block for use by applying a coat of denaturalized mineral oil. Denaturalized mineral oil is available at your local hardware store. For an average size butcher block one 250 ml bottle should provide you with enough oil to apply your sealant coats as well as approximately four to six months worth of maintenance. Denaturalized mineral oil is recommended over other oil products because it is non-toxic, food grade and has a high resistance to spoilage.
  • Never use Canola, Olive or other cooking oils, as they will go rancid.
  • When applying your first coat of oil spread a generous amount across the face of the block, being sure to reach all of the edges.
  • Allow the oil to sit for 24 hours or until you can see that the wood has absorbed it all.
  • Once the first coat is absorbed repeat the procedure on the backside of your butcher block. (If you are treating a counter top repeat the procedure on the face.)
  • Once both sides of your butcher block have been treated apply a second coat to both faces in a similar manner. Your butcher block is now ready for use.

 

Ongoing Care

TIPS

Once every several weeks, (depending upon the use and household conditions), apply an even coat of denaturalized mineral oil to the work surface of your butcher block using a clean lint free cloth.

  • Do not allow moisture of any type to stand on the block for long periods of time.
  • Do not let fresh, wet meats lay on the block longer than necessary.
  • Brine, water and blood can soak into the wood, causing the block to expand, the wood to soften, and affects the strength of the glued joints.
  • Use a good steel scraper or spatula several times a day, as necessary to keep the cutting surface clean and sanitary. Do not use a steel brush on the cutting surface of your butcher block.
  • Try to avoid cutting continuously in the same place on the top of your block. Distribute your cutting over the entire work surface so that it will wear evenly.
  • Do not use a razor-edged cleaver. It will chip or splinter the wood and produce soft spots.
  • To clean your block use only a mild detergent, warm water and a soft cloth. Allow block to air dry thoroughly between uses. This will kill any bacteria that remain on the surface.
  • Your butcher block should be turned over periodically to allow even usage to both work surfaces and extend the life of the block.
  • NEVER put your butcher block in the dishwasher

 

10. Door Adjustments

Denca uses Blum hinges, which are adjustable in 3 directions using a Phillips screwdriver.

[DIAGRAMS]

RIGHT SIDE HINGE:
Turn the screw CLOCKWISE to move the door to the RIGHT.
Turn the screw COUNTERCLOCKWISE to move the door to the LEFT.

LEFT SIDE HINGE:
Turn the screw CLOCKWISE to move the door to the LEFT.
Turn the screw COUNTERCLOCKWISE to move the door to the RIGHT.

 

11. Drawer Adjustments – Metabox

  • Step 1 – Open the drawer
  • Step 2 – Insert a Phillips screwdriver in the left and/or right drawer brackets' upper screw, and turn counterclockwise to loosen.
  • Step 3 – Move drawer to desired location.
  • Step 4 – Tighten screw by turning it clockwise.

 

12. Drawer Adjustments – Tandem

  • Step 1 – Remover Denca cover plate by gently sliding your finger under the plate and pulling.
  • Step 2 – Insert a Phillips screwdriver into the left adjustment screw and turn clockwise to move the drawer down.
  • Step 3 – Reinstall Denca cover plate by inserting the piece closest to the door first and clicking it into place

IMPORTANT NOTE ABOUT DRAWER ADJUSTMENTS

Wood dovetail, melamine, servo-drive and tip-on drawers require a Denca service technician to complete adjustments. Please call our service department at 403-252-5552 (ext 329) and we will be happy to arrange a service call.

 

13. Changing a Halogen Light Bulb

  • Step 1 - Ensure that you are replacing your bulb with the correct one. Puck lights are available in 10 Watt or 20 Watt and are connected to a 60 Watt transformer.
  • Step 2 - Turn off the electrical source for the halogen bulb
  • Step 3 - Allow the halogen bulb to cool. Touching a hot bulb can cause a serious burn.
  • Step 4 - Remove the halogen light cover in a counter clockwise direction. Always use a soft cloth or glove to avoid getting body oil on the glass surface. Using bare hands can cause the light bulb to burst. Gently pull the bulb out of the light source until the bulb is free.
  • Step 5 - Place a new halogen bulb in the light source by gently inserting it into the holes. Re-install the halogen light cover by turning it clockwise.
  • Step 6 - Turn on the light and enjoy!

 

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555 60 Ave SE, Calgary, AB

Phone: 403.252.5552                              

Design and sales studio in Calgary

Showroom hours: Mon - Fri 9am-5pm & Sat 10am-3pm (Closed on long weekends and holidays)

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